You will find answers to some of our most frequently asked questions in the section below.

If you have read the FAQ and still have some questions unanswered, please feel free to contact us.

What happens if I am not at home when my order is delivered?
Guardian Chemist2u uses registered mail through Malaysia Post to deliver parcels. If you are not at home to receive the parcel, a card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, check with your local post office first.

How long will my order take to get to me?
Over 90 percent of orders are picked, packed and dispatched within 24 hours of placement. Delivery times are reliant upon normal Malaysia Post delivery times. A timetable can be found on our website under “postage and handling”. It is important to note that orders can only be dispatched Monday to Friday. In major centres, using the express option can shorten delivery times.

Is my order confidential?
All information collected by Guardian Chemist2u is strictly confidential. We do not provide this information to any other party for any purposes. In additoon, all Guardian Chemist2u  staff are legally bound by conditions of employment to the confidentiality of your order and personal details.

What happens if I am after a product that is not listed on the website?
Guardian Chemist2u  will endeavour to locate products that are not located on our website for sales. You just need to send the relevant information to enquiry@guardianchemist2u.com and we will try our best.

How do I cancel an order?
The best way is to email us ASAP and we will cancel it. You must remember that in most cases, orders placed are dispatched the same or next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back at the expense of the customer. As long as the packaging is in original condition, a full refund less postage will be provided. Prescription Medications are unable to be refunded or returned once they have been dispatched.

If I use a credit card to purchase my items can anyone else obtain my credit card details?
We are a secure site. This uses the latest encryption methods to ensure security of payment. We do not see your credit card details when ordered online, with all transactions performed by the banking institutions. We do not store any credit card details, therefore additions to orders already placed will require you to phone through payment details or place a new separate order.

Can Guardian Chemist2u keep my prescription repeats on file to save me some time next time I place an order?
Yes, just attach a note saying you give us permission to keep repeats on your file, or select the option when ordering a prescription online. The next time you place an order, we automatically match up the repeats with the order and dispatch the same day saving you time in delivery. In addition, you can also elect to receive automatic monthly email reminders to increase medication compliance.

Can I return prescription medicine for a refund?
No. Unfortunately due to regulation, medicines cannot be returned for credit. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with.

What is the responsibility of Guardian Chemist2u Pharmacists and staff in regards to orders?
Guardian Chemist2u   prime objective is to ensure the safety of the patient in regards to the safe use of medications. Guardian Chemist2u  staff reserve the right to refuse any orders it may deem to not fit this criteria, or of a nature that my be unsafe in its volumes or capacity for misuse. The sole discretion is that of the pharmacist in charge.

How can I track the progress of my order?
You can also track your order status during processing as well as delivery by logging online, and clicking on your relevant order number. The status will allow you to see the stage it is at if it has not yet been shipped, and by pressing the “track order” button after it has been shipped, you can see the latest information Malaysia Post has on your order.